strategy
What to Ask Your IT Provider Before Renewal
Before you sign the next MSP contract, ask these questions. The answers will tell you whether your IT provider is mainta...
Field Notes
From the Notes
Practical infrastructure insights from the field.
brownfield
When the Floor Stops: IT Failures in Manufacturing
A plant manager's guide to the IT problems that shut down production lines.
strategy
What Downtime Really Costs a Medical Office
When the EHR goes down in a medical office, the cost isn't just IT. It's missed appointments, compliance risk, and staff...
checklist
5 Signs Your IT Infrastructure Is Less Stable Than You Think
A non-technical checklist for office managers, practice administrators, and business owners.
strategy
Zombie PCs: Windows 10 End of Support
Windows 10 reached end of support on Oct 14, 2025. Unsupported endpoints now create audit findings.
brownfield
The VDI Reality Check: Medical vs. Retail vs. The Road
VDI is not a desktop strategy; it's a constraint management strategy.
brownfield
The iPad Epiphany: How VDI Saved a Healthcare Deployment
Replacing failed tablet PCs with iPads + Horizon View for 200+ providers in 8 weeks.
deep-dive
Deep Roots: Before the Cluster, There Was Dial-Up
An informal history of late-night tech talks, Windows 95 Betas, and how a PhD candidate's question started a career.
strategy
Moving from vSphere to Azure: The Pre-Flight Check
A practical checklist for network paths, dependencies, and rollback before you schedule a cutover.
brownfield
The Idempotency Audit: When Scripts Run Twice
Why 'check-then-act' logic is fragile, and how a script that ran twice broke production.
strategy
Azure Foundations: The Governance Baseline
The boring but essential checklist that prevents Azure environments from rotting into ClickOps chaos.
brownfield
When Time Breaks Identity
Why authentication failures feel random when clocks drift and trust boundaries are misunderstood.
strategy
Restore Tests That Actually Prove Readiness
Cadence, evidence, and RPO/RTO alignment in under 60 minutes.
strategy
What Counts as Proof of Recovery
A minimum evidence bar for recovery readiness, focused on artifacts over dashboard signals.
strategy
What Operators Actually Check on Monday Morning
The minimal checks that prevent silent regression when the consultants are gone.
strategy
Decision Note: Deferring a Major Version Upgrade
Why a high-impact upgrade was postponed to protect recoverability and operational stability.
brownfield
The Abstraction Trap: When Policy Engines Lie
Where software-defined promises run into physics—and how to recover.
