Operational Agreements
I do not believe in implicit obligations or ambiguous deliverables. These terms are designed to be explicitly understood by engineers, not just lawyers.
The Ground Rules
Generic Service provides this website and its content strictly for informational purposes. The architectures, scripts, and methodologies I discuss are based on specific experiences and should not be blindly deployed into your production environment without rigorous testing. I provide no warranties, explicit or implied, regarding the content of this site. Your environment is your responsibility.
Engagements
Every functional engagement is governed by a legally binding Statement of Work (SOW) that overrides everything on this site.
I do not do open-ended retainers. Every piece of work has a defined start, a validated outcome, and a documented handoff.
Projects are deemed complete only when the internal team can replicate the recovery process using the delivered runbooks.
Pricing and timelines are explicitly confirmed in writing before a single line of code is committed or a server is touched.
Clarity
Addressing the legal boilerplate without the corporate obfuscation.
Email me directly to request the Master Services Agreement schema.